FAQ

Made to Order

Consider Ravenswood your ultimate destination for all your apparel needs. When you make an order with us, we embark on a unique journey to craft your item from scratch. Every piece is tailored exclusively for you—there's nothing pre-made or off the rack here.

Sizing Tips

Utilize our detailed graphic sizing guide for each item, and for a personalized reference point, you can even compare the measurements to one of your favorite items. Should any questions arise, don't hesitate to reach out to us. We're readily available to assist you!

Policies and Gaurantees

As every item is meticulously crafted to your specifications, please note that all sales are considered final. However, if you ever encounter any issues or are dissatisfied with your purchase, please do not hesitate to get in touch with us, and we'll work diligently to address and resolve any concerns you may have. Your satisfaction is our top priority.

Fulfillment

Our comprehensive process involves several key stages, including printing, cutting, sewing, and packing your items. To ensure the highest quality and attention to detail, we dedicate a window of 10 business days for this intricate process to be completed. Once this process is completed we immediately ship to your designated location using standard ground shipping. (5-7 business days)

This timeline allows us to meticulously craft and prepare your order, so you can receive your items with the utmost care and precision. We take pride in delivering top-notch products to our customers and appreciate your patience as we work to ensure your complete satisfaction.

Tracking information will be sent as soon as your package departs.

Holiday Shipping Guide

Delivery schedule and estimated delivery dates for the upcoming Holiday Season, based upon non-expedited shipping, for U.S. domestic shipments.

HALLOWEEN, Tuesday, October 31, 2023

Home Goods and Accessories
Order by: Oct 18th
Receive by: Oct 30th
Tees, Hoodies, and Bottoms
Order by: Oct 18th
Receive by: Oct 31st
Outerwear and Adult Onesies
Order by: Oct 13th
Receive by: Oct 31st


THANKSGIVING, Thursday, November 23, 2023

Home Goods and Accessories
Order by: Nov 14th
Receive by: Nov 22nd
Tees, Hoodies, and Bottoms
Order by: Nov 13th
Receive by: Nov 22nd
Outerwear and Adult Onesies
Order by: Nov 8th
Receive by: Nov 22nd


CHRISTMAS, Monday, December 25, 2023

Home Goods and Accessories
Order by: Dec 5th
Receive by: Dec 22nd
Tees, Hoodies, and Bottoms
Order by: Dec 4th
Receive by: Dec 22nd
Outerwear and Adult Onesies
Order by: Nov 24th
Receive by: Dec 22nd

**Estimates are best effort and cannot ultimately guarantee ship dates for these styles

For specific questions, you're welcome to reach out to us at info@ravenswoodusa.com anytime.

Shipping

Ravenswood Apparel employs trusted carriers such as USPS, UPS, and FedEx to ensure efficient delivery of your order. We prioritize cost-effective shipping methods to bring your order to you economically. If you need expedited shipping, we are more than happy to accommodate your request for a nominal additional fee. Your convenience is our priority.

Returns

At Ravenswood, All sales are final. We recognize that occasionally situations may not align with expectations, and we are committed to providing assistance.

Damages and Issues:
Upon receiving your order, we kindly request that you inspect it promptly. If you identify any defects, damages, or receive an incorrect item, please reach out to us without delay. This enables us to assess the situation and take corrective measures to rectify the issue.

Exceptions / Non-returnable Items:
Please be aware that certain item categories, such as custom team gear, fall into the non-returnable category. Unfortunately, we cannot process returns for items marked as "sale" or for gift cards. We appreciate your understanding in this regard.

Whether it's custom solutions, stunning photo/video content, or expert social media management you're after, Ravenswood has you covered.